Hays Recruitment
Improvement was needed in regards to the communication between a Hays consultant and their clients who are looking for talent. Points for consideration included better organisation of chosen candidates and its ability to integrate into existing technology within Hays.
![](https://cdn.myportfolio.com/77d770a56cca40d1a1a50275958e278e/b7f8911166700aff2f7b240f_rw_1920.jpg?h=b46dd6ec5b7ed665cd55ba31c97a6e08)
Requirements gathering
• Initial user flows from a consultants perspective.
• Market segmentation with helped defined the different types of users.
• Existing digital brand guidelines from online portal.
• Research publications that included findings and hypotheses from data comparison and people comparison UI.
![](https://cdn.myportfolio.com/77d770a56cca40d1a1a50275958e278e/e7280006-9c3e-46a4-ba77-a3963a7d4e43_rw_1920.jpg?h=0aae4f32fdc644e422af04d7b35ad01f)
Research
• Hosting consultant interviews which highlighted daily actions as well as including ethnographic observations during the interviews.
• Redefined user flows based on comparison research.
• Further competitor analysis with improved focus based on consultant interview findings.
• User personas based consultant data and insight into hiring procedure.
![](https://cdn.myportfolio.com/77d770a56cca40d1a1a50275958e278e/eac70b6a-15eb-49f4-aa4c-0eb37fd4ed00_rw_1920.jpg?h=dafe61fa5110a9c77f4e371e215be60d)
Design strategy
• Initial high detailed wireframes from sketches and concepts using Sketch.
• Low fidelity prototypes to showcase to stakeholders using Marvel.
• High fidelity prototypes with working scenarios in mind using Axure RP.
• Lab based scenario based user testing using the high fidelity prototypes.
• One round of iterations based on user testing results to be applied to prototypes.
• Report of future user testing structure and diary studies.
![](https://cdn.myportfolio.com/77d770a56cca40d1a1a50275958e278e/f833f571-c829-4e41-a813-a0a684fb4cde_rw_1920.jpg?h=e5215324544f07cf9a3e088b6a0bd4b6)
Implementation
• UI Kit using Photoshop was provided to developers with all components needed.
• User journey plan with screenshots and videos for developer handover.
![](https://cdn.myportfolio.com/77d770a56cca40d1a1a50275958e278e/f6f8b9d0-d4bf-4a00-8525-252fa8a14cd6_rw_1920.jpg?h=786918f519d30fdb6659e68a999b5837)
Additional projects
• A/B Testing - Collaborating with an agency on initial focus of problems within site while measuring impact of solutions.
• Timesheet app - Defining user flow of existing version of product.
• Design system business case - Initial research into digital accessibility and its related issues to Hays brand while bringing in the atomic design methods.