My objective was to provide the Interaction designer resource for multiple scrum teams during my contract. This involved picking up existing end-to-end digital services that focused on the user needs.
• Alpha phase user journey maps, prototypes, user needs, user testing feedback and GDS assessment feedback from previous Interaction Designers.
• Discovery and Alpha phase information from User Researchers, Content Designers and key stakeholders.
• Iterative design cycles were kept in place with further user testing with latest prototype, built by myself.
• Additional discovery of active sections and ‘unhappy paths’ within end-to-end journey. All visual mapping was done using Google Diagrams
• Further definition of the full service map which included interviews with call centres. This also helped with discovering any other users that could have a low digital inclusion score.
• Iteration of user journey maps.
• Further development of HTML prototype, while converting to latest methods of deployment and keeping UI within GDS standards. All prototyping was coded using Atom.
• Further development of user personas, with a focus on assisted digital users.
• Review and changes actioned for analytics based on business requirements and user needs.
• Applying prototype changes into JIRA tickets for next version of service build.
• Rebuild of digital entry point via Optimizely.