Holland & Barrett
Objective
The evaluation of the site resulted in data that highlighted the pain points and main dropoff areas. Tasks were split into smaller sized UI changes and larger scale projects.
Requirements gathering
• Market segmentation.
• Specific analytics and the identified ‘drop-offs’ in respective user journeys.
• User feedback and recordings to determine behavioural findings.
• Brand guidelines from documentations and interviews with brand and marketing heads.
Research
• Redefined user flows based on comparison research.
• Competitor analysis with improved focus for each website requirement.
• Content hierarchy based on feature definition.
Design strategy
• Initial high detailed wireframing from concepts. 
• Low fidelity prototypes, showcased as videos. 
• High fidelity prototypes for user testing.
Implementation
• Frequent communication with feature team on functionalities.
• Responses to JIRA tickets, with CSS attributes where necessary.
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